ZNTS Wholesale US generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Electronics products come with a 3-month warranty. Please refer to the product listing for the warranty period.
You are required to notify ZNTS Wholesale US within 48 hours in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval. We don't offer refund in case of change of mind and item does not fit.
To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
Refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
If an item is delayed, we will wait for the courier company to update the final status of the package.
If item is returned in not in its original packaging, we will consider it as a used item. We can refund 50% of the total amount, if item is in satisfied working condition. Customer will also pay the return label to dispatch the product back to the warehouse.
If item is returned in original packing, it would attract a re stocking fee (20%) plus cost for the collection label and the initial cost to send the package. Actual total cost will be calculated at the time of return.
If an item is returned as being faulty, you need to let us within 30 days of the item delivered. We will pay for the postage to get it back to the warehouse and examine the item.
- If we find that the item is not working as expected, we will process a replacement if the item is still in stock.
- We also offer a website credit option where you can buy a product of your choice from our website if the original ordered item item has gone out of stock and a replacement cannot be offered.
- If we find that the item is working as expected then the claim will be rejected and no refund will be processed and customer will be responsible for the postage if item is required to be sent back to the customer. Remember refund is only processed when package is returned back to the warehouse. If customer refuse to return the package, refund will not be processed.
- If item is reported as damaged after 30 days, then a replacement will be sent or a partial refund is offered if item has gone out of stock. A full refund is not offered in this case.
Customer can cancel an order at any time by sending us an email. We will check with the warehouse team if item has been dispatched or not. If not dispatched then we will cancel the order and refund the amount but if item has already been dispatched then order cannot be cancelled.